Boulder SparhavenWe're here to help.
Have a question about Boulder Sparhaven or your account? Our support team is here to help. Get in touch and we'll respond as quickly as we methodically can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached β identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, because most account questions get answered faster in two minutes of conversation than in four back-and-forth messages.
Outside working hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you're asking about are enough for us to locate the account. Never send a password, a full card number or a one-time code β no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated immediately rather than joining the normal queue.
Before you write in
Most questions already have an answer on the site, and checking first is usually faster than waiting on a reply.
- Frequently asked. β costs, withdrawals, verification and minimums.
- A methodical process, laid out plainly. β what happens after you register, step by step.
- Pricing β what's free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: MonβFri, 9:00β18:00 |
| Abuse report β /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |